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Submit a Ticket - Stroning

Please provide as many details as possible to enable us to process your request efficiently. Don't forget to add any relevant attachments that could help solve the problem. After submitting the form, you will receive a confirmation email with a ticket number for your records.

Please enter the product ID(s) of the item to which your request relates. The product ID can be found in the product description on your invoice, indicated in square brackets at the beginning of each product item (e.g. [7871366001] product name). If your request concerns several products, please list each relevant product ID, separated by commas.
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About our team

We understand that circumstances may arise that make it necessary to cancel our services or products. Our aim is to make this process as smooth and straightforward as possible for you. If you need to cancel a service or product, our team will help you to handle the process quickly and efficiently.

For emergencies outside business hours:

Emergency number: +43 7242 210186 12

Please note:

  • The emergency number is only for urgent emergencies outside of business hours.
  • Emergencies include serious technical issues affecting the normal operation of your services.
  • Customers with maintenance contracts use the number free of charge; others may incur charges.

We are committed to assisting you as effectively as possible, even in emergencies, and providing solutions.